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Babymoov® and Badabulle® Lifetime Warranty Conditions
Register my products for a Lifetime Warranty
You have 2 months following the date of purchase and/or collection in shop to register your product under the lifetime warranty.
To do this, click on the "Help" widget/button at the bottom right of your screen and prepare :
- Your proof of purchase less than 2 months old (collection slip, invoice, delivery slip, order form, gift certificate*)
- The reference of your product (A or B followed by 6 digits) written on the packaging next to the bar code, on the instructions or on the product
- The batch number written/engraved on the product, or the packaging to the barcode. It can be 4 digits, 4 digits-4 digits, 2 digits/2 digits, or 4 digits POFR digits.
* See registration conditions for gifts below
Because our primary objective is to provide you with complete peace of mind, we place very high demands on the quality and durability of our products. This commitment is reflected in the Lifetime Warantee that we offer on our products. The Babymoov and Badabulle Lifetime Warantee is free, personal and non-transferable.
Birth gift and Lifetime Warranty registration
When buying a baby gift or via a birth list, the 2-month registration period remains the same. Remember to register the product under the Lifetime Warranty directly after the purchase for future parents.
Simply enter their details on the form. In the case of a birth list, you must also register the products under the Lifetime Warantee immediately after they have been collected from the shop and not at the end of the list, which is usually well after the authorised 2-month period.
Scope of the Lifetime Warranty
The Lifetime Warranty is for individuals only, and does not cover the use of a product in a professional capacity.
Countries of residence eligible for the Babymoov Lifetime Warranty
Belgium, Czech Republic, Denmark, Greenland, Germany, Netherlands, Luxembourg, Spain, Italy, France including Corsica, Andorra, Monaco, Guyana, Martinique, Guadeloupe, Reunion Island, French Polynesia, Poland, Slovakia, Romania, Moldavia, Switzerland, Hungary, United Kingdom, Portugal, United States, Canada.
Countries of residence eligible for the Badabulle lifetime warranty
Metropolitan France including Corsica, Monaco, Andorra, French Polynesia, Reunion, Martinique, Guyana and Guadeloupe. Belgium, Luxembourg, Netherlands, Spain, French Switzerland,
When does this Lifetime Warranty apply?
The Lifetime Warranty takes over from the 2-year legal warranty, and therefore starts the day after the second anniversary of your purchase.
For the first two years, your product is covered by the 2-year legal warranty, which applies upon presentation of proof of purchase, without prior registration. If you forgot to register for the Lifetime Warranty, your product is still covered for 2 years!
What is covered by the warranty
The warranty applies to use in accordance with the instructions, to electronic or electrical malfunctions and to defective parts.
What is not covered by the lifetime warranty
The warantee does not cover consumables (soothers, teats, dummies, batteries, etc.). It does not cover deterioration caused by improper use of the equipment, poor maintenance, or breakage, damage resulting from an accident or a fall, aesthetic alterations to internal and external surfaces that do not interfere with the use of the product (stains, scratches, discolouration, silk-screen printing)
The warranty does not cover normal wear and tear, such as normal wear and tear of textiles (fabrics worn out by regular use, discolouration, tears, holes), seams.
Also excluded from the warranty are loss, theft, or any alteration due to an external event.
Products not eligible for the Lifetime Warranty:
Spare parts, all items that do not have the Lifetime Warranty logo on their packaging, our Imperfect products, Twist range, Kozii range, Foodii range, second hand/second hand items, reconditioned products.
Application of the lifetime warranty
Under this warranty Babymoov offers to repair the article or replace the product if the defects are irreparable.
In the event that we are unable to replace the article with the same model, we reserve the right to offer you a similar product and/or one with equivalent technical characteristics. If a change of range is necessary, the exchange will be made for a product of equivalent value to the purchase price. Under no circumstances shall the lifetime warranty entitle you to a refund of the defective product.
All Lifetime Warranty claims may be subject to a physical inspection of the product. The consumer is responsible for the cost of returning the product.
How do I use my Lifetime Warranty?
If you have any concerns beyond the 2-year legal warranty period, simply contact the distributor's email address (with your proof of purchase and a copy of the email acknowledging receipt of your Lifetime Warranty request). In the event of a technical problem covered by the Lifetime Warranty, your product will be repaired or exchanged as soon as possible!